Privacy Policy of website

Company "BAUGRES S.A. CERAMIC TILES AND SANITARY WARE , with distinctive title "BAUGRES S.A."

The purpose of this Privacy Policy is to inform the visitor and user about the way in which the company with the name "BAUGRES S.A. ” from its online store (hereinafter referred to as the "COMPANY" or "BAUGRES" for brevity). The company is based in Evosmos, Thessaloniki, AGRICULTURE AREA 108, 56224, VAT number 800614939 and the electronic contact address is [email protected]

As a Processor, the company collects, saves, uses, and generally processes your personal data when you visit, register, or use the company's website.

This Privacy Policy also describes how we use, share and protect your personal data, the choices you have regarding your personal data, as well as in which ways you can contact us.

For questions regarding this Privacy Policy, but also any issue related to the processing of your Data and the exercise of your rights, you can contact the email address [email protected] or by phone at 6946176816. We will take care as soon as possible to answer any of your questions. is the website of the Company, where the online store for the exhibition and sale of the Company's products is located. It is governed by the Terms of Use also posted on the website.

What is personal data?

The term "personal data" refers to information of natural persons, such as name, postal address, e-mail address, contact telephone number, etc., which identify or can identify you, hereinafter "Personal Data or Data". It is true that our online store is aimed at wholesale customers, as a result of which we basically deal with legal entities, which are not protected by the provisions of Regulation 679/2016 (GDPR). Again, however, we are committed to protecting the personal data of our customers or employees (that is, natural persons) of our customers.

What is Personal Data Processing?

Any act or series of acts carried out with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval, information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

It is mandatory to provide the Data which are necessary for the execution of the purchase-sale relationship between us, but also in several cases for the transfer of these products. Providing the Data to the company is necessary to achieve the purposes specified in this Privacy Policy.

If you refuse to provide the information marked as mandatory, it will be impossible to achieve the main purpose of collecting the specific Data, and it may, for example, make it impossible for the company to fulfill the sales contract or provide the other services that are available.

The provision of additional Data to the company, beyond those marked as mandatory, is optional and does not have consequences regarding the main
purposes of data collection, but its provision serves to optimize the quality of the services provided. Also in some cases they will help the Company to notify you of future offers, new products, etc.

What Data we collect about you

We take care to collect only your absolutely necessary Data, which is appropriate and clear for the intended purpose. This Data includes the following:

Data for creating a user account

electronic address (e-mail) - password (login password) - brand name - first name last name - VAT number - postal address/headquarters, telephone number - your responsible employee to get in touch.

Information collected from the use of cookies in your browser.

How (and why) we use your Data

If you choose not to share Data with us or decline certain communication rights, we may not be able to provide some services you have requested. For example, if you have asked us to notify you when a product is available again, we cannot serve you if you have withdrawn your general consent to receive updates from us.
In more detail:

For what purpose do we process your Data?

A. Product orders: The company processes your data in order to fulfill its contractual relationship, to process the order for products and/or services, to provide customer service, to comply with legal obligations, to counter, raise or exercise legal claims. If we do not collect your (required) data during order completion, we will not be able to process your order and comply with our legal obligations. Your data may need to be transferred to third parties for the supply or delivery of the product or service you have ordered. In addition, we may retain your data for a reasonable period in order to fulfill our contractual obligations, such as product returns, as required by relevant law.

B. Creating a User Account: The company processes your data in order to provide you with account functions and to facilitate the purchase of products and/or services.

C. Contact: The company uses your data to respond to your requests/questions, refund requests and/or your complaint. The information you share with us enables us to manage your requests and respond to you in the best possible way. We may also keep a record of your queries/requests to us to better respond to any future communications. We do this based on our contractual obligations to you, our legal obligations, and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your own personal experience.

D. Sometimes, we will need to share your data with a third party that provides a service (such as a courier or transport company). Without you sharing your personal data, we would not be able to fulfill your request.

E. Sending a newsletter/offers: With your consent, we will use sending via e-mail, personalized/personalized or even general offers, discounts, etc. Of course, youhave the possibility to withdraw this consent at any time.

F. To operate, improve and maintain our business, products and services.

G. To develop and improve the systems and services for the products we provide you. We do this based on our legitimate business interests. Our goal is to offer you offers and suggestions related to your interests. An example is your purchase history both in our physical store and in our online store. We also use anonymous data from customer purchase history to identify sales trends for our products.

H. To protect our or third parties' rights, property or safety.

I. Protecting your account from fraud and other illegal activities: This includes using your data to maintain, update and protect your account. We also monitor browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect potential fraudulent logins from unexpected locations.

I. Processing payments and preventing fraudulent transactions: We do this based on our legitimate business interests. This also helps protect our customers from fraud.

K. For our compliance with our obligations arising from the law. To comply with our contractual or legal obligations to share data with law enforcement. For example, following a court order to share data with judicial services.

KA. To send you communications that are required by law or that are necessary to inform you of changes to the services we provide to you. For example, updates on these privacy notices, product recall notices, and legally required information about your orders. These service messages will not contain advertising content and do not require prior consent when sent by email

What is the legal basis for processing your Data by the company?

Data protection legislation sets out various reasons why a company may collect and process your personal data, including the terms of our contractual

The company's obligations arising from the law (e.g. tax legislation, e-commerce legislation, etc.)

The legal interest of our company. In certain cases, we collect your Data in a way that can reasonably be expected as part of the operation of our business and that does not materially affect your rights, freedom or interests. For example:

  • We will use your purchase history to send you or make available personalized offers.
    • We also combine the purchase history of many customers to identify trends and ensure we can keep up with market demand or develop new products / services.

Who are the recipients of your Data within the Company

Access to your Data is given to the absolutely necessary personnel of the company, who are committed to maintaining confidentiality, and the companies cooperating with us or third-party service providers, who process your Data as Processors on our behalf and in accordance with our orders.

Disclosure of Data by the Company to third parties

The company shares your Data with:

Third party service providers who process personal data on behalf of the company, as well as management of certain services and data. When we use third party service providers we enter into agreements obliging them to implement appropriate technical and organizational measures to protect your personal data.

How do we ensure that Processors respect your Data?

Those performing the processing on our behalf have agreed and contractually committed to the company:

  • to observe confidentiality,
  • not to send your Data to third parties without the company's permission,
  • take appropriate security measures,
  • comply with the legal framework for the protection of personal data and in
    particular Regulation 979/2016/EU (otherwise known as GDPR).

How long do we keep your Data?

We retain your Personal Data for as long as necessary to fulfill the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you have an account with our company. In relation to your Personal Data related to product purchases, we retain this data for a longer period in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, the data your data will be completely deleted or anonymized, for example by aggregating with other data, so that it can be used in a de-identified way for statistical analysis and business planning.



Your declaration of consent to send a newsletter is kept for as long as the newsletter is sent to you by the company and, in any case, no longer than six months from the cessation of its sending.

Is Your Data Safe?

As we have already mentioned, the protection of your data is important to us. We therefore make sure to take the appropriate organizational and technical measures for the security and protection of your Data from any form of accidental or unlawful processing. We use the most modern and advanced methods to ensure maximum security.

What are your rights?

You have the right to access your personal data.

This means that you have the right to be informed by us if we are processing your data. If this is the case, then you can ask to be informed about the purpose of the processing, the type we keep, to whom and if we transmit them, how long we store them, whether automated decision-making takes place, but also about your other rights, such as correction, deletion of data, restriction of processing and filing a complaint with the Personal Data Protection Authority.

You have the right to correct inaccurate personal data.

If you find that there is an error in your Data you can submit a request to us to correct it (correct a name or update a change of address).

You have a right to erasure/right to be forgotten.

You can ask us to delete your data if it is no longer necessary for the aforementioned processing purposes or you wish to withdraw your consent in the
event that this is the only legal basis. You will of course take into account the limitations that have been mentioned and concern our obligations arising from tax or other legislation.

You have the right to portability of your Data.

You can ask us to receive the Data you have provided in readable form or ask us to pass it on to another controller.

You have the right to restrict processing.

You can ask us to restrict the processing of your Data pending the consideration of your objections to the processing.

You have the right to object and withdraw consent to the processing of your Data.

You can object to the processing of your Data and we will stop processing your Data unless there are other compelling and legitimate reasons that override your right. If you have given your consent to the collection, processing and use of your personal data, you can withdraw your consent at any time with future effect.

In case we rely on our legitimate interest.

In cases where we process your personal data based on our legitimate interest, you can ask us to stop for reasons related to your personal situation. We must then do so unless we believe we have a compelling legitimate reason to continue processing your Personal Data.

How do you exercise these rights?

In order to exercise your rights, you can submit a request to the email address: [email protected] with the title "Exercise of GDPR Regulation Right" and we will take care to examine it and answer you as soon as possible.


if you wish to withdraw your consent to send a newsletter, you can do so by selecting the link "Delete from the "newsletter mailing list" click here" located at the bottom of each newsletter.

Identity check

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. If you have authorized a third party to make a request on your behalf, we will ask them to demonstrate that they have your permission to act for this purpose.

Response Time horizon to your Requests

We respond to your Requests free of charge as soon as possible, in any case, within thirty (30) days of receiving your request. However, if your Request is complex or there are a large number of your Requests we will inform you within the month if we need to obtain an extension of another sixty (60) days within which we will respond to you.

If your Requests are manifestly unfounded or excessive in particular due to their repetitive nature, the company may impose a reasonable fee, taking into account the administrative costs of providing the information or carrying out the requested action, or refuse to proceed with the Request.

What is the applicable law when we process your Data?

Applicable Law is Greek Law, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679/EU, Law 4624/2019 and in general the current national and European legislative and regulatory framework for the protection of personal data.

The competent courts for any arising disputes related to your Data are the Courts of Thessaloniki.

Where can you go if you believe we are in breach of applicable law to protect your Personal Data?

If you consider that the processing of your Personal Data violates the applicable national and regulatory legal framework for the protection of personal data.

Of course, in any case before appealing to the Authority, we would first like to discuss each of your complaints and why not restore any damage you have demonstrably suffered.

How will you be notified of any changes to this Policy?

We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way we use your Personal Data, we will post an update to this on our website before the changes take effect and we will notify you as soon as possible.

This Policy was drawn up in December 2022 by lawyer Leonidas Seitanidis (member of the Board of Directors of Thessaloniki,  [email protected]). The company will periodically review the Privacy Policy, depending on the needs that arise.

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