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Products delivery
The products are delivered in two ways: by collection from our headquarters or by shipping to the place of choice.
A. Collection from our headquarters
1. This method of receipt is FREE.
2. But there are rules and special regulations. The buyer must inform the transport company that he wishes to pick up the product he bought from our headquarters (and our warehouse). Collection must be completed within five (5) working days of completion of the purchase and notification by us that the order is ready for collection.
3. Our office is open for collection from Monday to Friday and from 09.00 in the morning to 16.00 in the afternoon. You should also take into account holidays and public holidays, as well as possible periods of time (eg summer vacations) during which it will not be possible to receive from our headquarters. The opening hours and the days of the week when we can serve you are listed on our website in a prominent place.
4. It is pointed out that, as after the receipt of the products, the risk passes to the customer, he must check the products he receives upon receipt, as with his signature upon receipt he confirms that he has correctly received the products of his order.
5. If the customer does not receive the product within five (5) working days of receiving the notification for collection, the Company reserves the right to withdraw from the sale. In such a case, the customer will receive a credit note equal to the sale price, which will be paid in the same way that the customer chose to make the payment.
B. The shipment to the place of your choice
1. The second delivery method is shipping to the location of your choice. In this case, there is a charge.
2. Delivery times: if the item is available, it is dispatched on the next working day. If not available, it will be sent as agreed.
3. Same-Day Delivery can only be carried out in the urban areas of the Urban Development Complex of Thessaloniki, of course given the availability of the product in the Company's Warehouse. It is only valid for orders placed from Monday to Friday until 12:00 and, if the relevant order confirmation is sent with confirmation of dispatch of the product. It applies to orders paid by credit/debit card or deposit to a bank account, as long as this appears in the company's e- banking application (it does not apply to interbank money transfers from one bank to another).
4. The shipment of large volumes of products may create the need for the use of an elevator or crane in order to transport them safely, which entails an additional charge in each case. In these cases the delivery time may be extended depending on the availability of the cooperating carriers. Otherwise, the delivery takes place at the external entrance of the place of dispatch (e.g. the entrance of an apartment building).
5. For shipments within the Urban Development Complex of Thessaloniki, as long as the order has been placed and confirmed by 12:00, delivery will be made on the next working day. Orders placed and confirmed by 12:00 on Friday will be delivered by Monday.
6. For shipments outside Thessaloniki, as long as the order has been placed and confirmed by 13:00, delivery will be made within 3 working days.
7. In remote areas, islands, etc. delivery can take up to 5 working days. However, we will make sure to inform you about this immediately (it is important that you include phone numbers in the orders so that we can also contact you by phone for such arrangements)
8. In any case, the shipment is selected to the place chosen by the customer, the product is delivered to an external partner for transport and delivery to the customer and the customer is informed electronically that the product is ready for shipment. Shipping costs are calculated based on the customer's order. Our calculation of the weight of the order – where this plays a role in the costs – is based on the official forms that accompany the products or are posted on the official websites of the companies.
9. However, the matter of the place of dispatch of these concerns the customer. Any incorrect entry by the customer and, as a result, incorrect calculation of shipping costs is not borne by the Company, but by the customer.
10. Delivery and return costs: the buyer chooses the transport company that will carry out the shipment and bears the transport costs.
Returns Policy
1. In case it is found upon receipt that the product is defective, a written notification follows to the customer service department at the e-mail address [email protected].
2. Returns are made only with cooperating transport companies. In this case, and only if there is a factory/production problem, the company will bear the return shipping costs. If the buyer, for any reason, wants to return the product, he must contact us by phone or in writing and burdened the costs of the return shipping himself. In both cases, a refund cannot be made without prior consultation with the company. The process is completed through the partner carrier
3. The product must be in its original condition, with all its accessories, accompanying forms, unused, its packaging undamaged (closed) and including the original contents in excellent condition.
4. The customer is responsible for returning the product. The cost of transportation is borne by the customer, except for the exception mentioned in item 2 above.
5. The return declaration is made in writing and/or electronically and the company is obliged to send a confirmation of receipt of the return declaration as soon as it receives it.
6. For hygiene reasons, basin covers cannot be returned.
7. For material quality reasons, returns are not accepted on all tiles.
Product return procedure
1. You ensure the safe shipment of the product. Pack the product in a larger box to protect it during transport.
2. Place the return slip and the return authorization slip inside the package
3. You inform the Customer Service Department by phone or by e-mail at [email protected]
4. Send the package through the partner agency. We would like to point out that in case the product does not meet the aforementioned conditions, it will be returned to the sender at the sender's expense.
Payment
1. All prices in our online store are in euros, and do not include the statutory VAT, which is calculated additionally, and before the completion of the order.
2. Upon completion of the order process, the customer can choose the payment method shown, i.e. by cash on delivery, by credit card, by electronic deposit to a bank account, via PayPal, or by cash at our headquarters.
3. Transactions over €500.00 may not be carried out in cash, therefore it is not possible to choose cash on delivery in this case.
4. The data entered by the customer when making an electronic payment are not controlled or processed or stored by the Company, but by the respective provider and/or payment server. MasterCard, Visa, Diners and American Express credit cards are accepted. The customer can also choose to make a transaction with a MasterCard, Visa and American Express credit card with a range of up to 36 interest installments. All cards participate in the installment plan. The modern Secure method is used to encrypt the data Socket Layer - (SSL).
5. If payment by electronic bank deposit is chosen through one of the Banking Institutions collaborating with the Company, in which the latter maintains a bank account
EUROBANK: 0026.0094.06.0200761381 – IBAN: GR4202600940000060200761381
PIRAEUS BANK: 5216 073303 649 – IBAN GR8201722160005216073303649
the order is completed with the shipment in parallel with the appearance of the bank transfer made by the customer to the corresponding bank account of the Company. The time of completion and appearance of the bank transfer may vary depending on the Bank (usually 2-3 working days). If the deposit is not made within 3 working days, the order is automatically cancelled.
6. In the event that a refund is required, this will be carried out by the Company in the same way as the customer paid the price, unless otherwise agreed with the customer, without fault or unjustified delay.