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Returns Policy
1. In case it is found upon receipt that the product is defective, a written notification follows to the customer service department at the e-mail address [email protected].
2. Returns are made only with cooperating transport companies. In this case, and only if there is a factory/production problem, the company will bear the return shipping costs. If the buyer, for any reason, wants to return the product, he must contact us by phone or in writing and burdened the costs of the return shipping himself. In both cases, a refund cannot be made without prior consultation with the company. The process is completed through the partner carrier
3. The product must be in its original condition, with all its accessories, accompanying forms, unused, its packaging undamaged (closed) and including the original contents in excellent condition.
4. The customer is responsible for returning the product. The cost of transportation is borne by the customer, except for the exception mentioned in item 2 above.
5. The return declaration is made in writing and/or electronically and the company is obliged to send a confirmation of receipt of the return declaration as soon as it receives it.
6. For hygiene reasons, basin covers cannot be returned.
7. For material quality reasons, returns are not accepted on all tiles.
Product return procedure
1. You ensure the safe shipment of the product. Pack the product in a larger box to protect it during transport.
2. Place the return slip and the return authorization slip inside the package
3. You inform the Customer Service Department by phone or by e-mail at [email protected]
4. Send the package through the partner agency. We would like to point out that in case the product does not meet the aforementioned conditions, it will be returned to the sender at the sender's expense.
Right of withdrawal / Product return
You have the right to withdraw without reason from the distance sale exclusively within a period of 14 calendar days, returning the product in its original condition. This right starts from the day of receipt of these instructions in writing, however not before the delivery of the products. The sending of the clear statement of withdrawal or the sending of the products within 14 calendar days will be considered sufficient for the timely exercise of the right of withdrawal. The statement is sent in writing to the following details:
By email to the email address: [email protected]
You should know that if you exercise your right of withdrawal in any of the ways described above, you will receive confirmation of receipt of the exercised right of withdrawal.
The products are returned at the customer's expense with a partner carrier of the Company or sent with a carrier of his choice to our headquarters.
Consequences of withdrawal
Product that is returned with a carrier of the customer's choice and not with an external transport partner of the Company, is returned at the customer's risk. The customer is responsible for the return costs and for any reduction in the value of the product, for which the Company expressly reserves the right to determine until receipt of the returned goods. Once the product has been received and checked for any impairment of its value, any monetary obligation to it (e.g. paid delivery, return, value reduction) will be returned to the customer in the manner in which this payment was made by the customer, unless otherwise agreed with him. The refund obligation will be fulfilled without undue delay and within 14 calendar days of the return of the product.
Depreciation of returned product
The buyer should handle each product he receives in the same way he would handle and examine it in a physical store, in order to ascertain its nature, characteristics and function. Management of a product, which is different from the above description, will not be accepted. Therefore, the buyer may be charged with the reduction in the value of a product, if the management he has done to it exceeds the acceptable measure.
Indicative Cases of value reduction:
• Products returned with damaged packaging will be subject to a 10% refund reduction.
• Products, which are returned without packaging or accompanying documents, will be subject to a 15% reduction in the returned value.
• Products, which are returned without accessories, any gifts, accompanying products and materials, will be subject to a reduction in the returned value of 30%.
Procedure for Exercising the Right of Withdrawal
In case of valid exercise of the right of withdrawal and provided that the product has been returned to the Company, the customer will receive a credit note equal to the sale price, which will be paid in the same way as the customer made the payment of the price, unless otherwise agreed with the customer, without fault or undue delay.
The Company reserves the right to refuse a refund until the product is returned to it or until the buyer provides proof of dispatch of the product, whichever occurs first. It is expressly agreed and the customer already provides his irrevocable order and consent to this, that the Company is entitled to withhold from the returned amount the return costs, which are borne by the customer (as well as any compensation in case of destruction, wear or damage of the product or impairment of the value of the product due to actions of the customer.
The Company, in any case, is entitled to claim in any legal way any amount that was damaged (indicatively, either with regard to return costs or with destruction, wear and tear, impairment of the value of the product, etc.) . It is expressly agreed, already during the pre-contractual stage before the order is submitted, that the Company is entitled to withhold part of the price and offset any loss resulting from a reduction in the value of the product with the refund amount in case of withdrawal. The present condition is one of the unconditional conditions for the conclusion of the contract and the legal basis thereof.